DeluxHost - Notice history

All systems operational

Operational

OFFER-T - Operational

98% - uptime
Apr 2025
May 2025
Jun 2025

OFFER-X - Operational

100% - uptime
Apr 2025
May 2025
Jun 2025

OFFER-Z - Operational

100% - uptime
Apr 2025
May 2025
Jun 2025

OFFER-F - Operational

100% - uptime
Apr 2025
May 2025
Jun 2025

OFFER-M - Operational

100% - uptime
Apr 2025
May 2025
Jun 2025

BF-01 - Operational

100% - uptime
Apr 2025
May 2025
Jun 2025

BF-02 - Operational

100% - uptime
Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Network Upgrade
  • Completed
    June 29, 2025 at 11:25 PM
    Completed
    June 29, 2025 at 11:25 PM
    Maintenance has completed successfully.
  • In progress
    June 29, 2025 at 10:30 PM
    In progress
    June 29, 2025 at 10:30 PM

    There was an issue with maintance we are still investing

  • Planned
    June 29, 2025 at 10:30 PM
    Planned
    June 29, 2025 at 10:30 PM

    We are planning scheduled maintenance during that time to increase redundancy. During the operation, a disconnection of up to 1 minute is expected.

Services Offline
  • Postmortem
    Postmortem

    Official report of the Outage that happened yesterday.

    https://cdn.deluxhost.net/incidents/incident_report-26-06-2025.pdf

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Emergency Maintenance
  • Resolved
    Resolved
    We are doing some extraordinary maintenance on our VPS panel to fix some issues. Everything will be back online in about 15 minutes.
Migration of BF Nodes.
  • Resolved
    Resolved
    We’re pleased to inform you that all VPS instances from our Black Friday promotion have been successfully migrated to our infrastructure in Amsterdam, ensuring improved stability and performance. We are now completing the final phase of this optimization: VPSs that were temporarily hosted on standard nodes will be gradually moved to the dedicated nodes originally designated for the Black Friday offer. The migration will be seamless, with no significant downtime and no action required on your part.

May 2025

Offer-X, Node 2 Offline
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Today we had scheduled maintenance to fix some issues we encountered, only the server had problems before we could intervene, we are now proceeding with the fix.

Apr 2025

OFFER-T Node Offline.
  • Resolved
    Resolved

    1. EPYC servers have been put online, those who have urgent needs can reinstall the server and it will be automatically put on the new node. If you need the data instead, open a ticket and we will help you in the best way possible.

    2. For those who decide to ask for the extra weeks as promised, kindly write it in the ticket if you have opened it or open it.

  • Update
    Update

    At the moment due to the disk failure, we are proceeding with a change, yesterday was spent trying an emergency recovery by activating all the necessary procedures.

    The server will be completely replaced with an AMD EPYC 7551P and 2 weeks of free service will be added to all customers.

    Everything will be back online in the next few hours.

  • Identified
    Identified

    Dear customers, it seems that a sudden power surge yesterday around 4:45PM has knocked out the disks, both of which were in RAID-1, at the moment the technicians are working to find a solution quickly, more information will follow shortly.

    The situation remains critical.

  • Investigating
    Investigating

    The problem seems to be due to a faulty ram bank changed, we are proceeding to put the server back online.

    NOTE: the problem persist even after changing RAM, with a different error.

    We are working on it

Plus Node Maintenance
  • Completed
    April 03, 2025 at 3:11 PM
    Completed
    April 03, 2025 at 3:11 PM
    Maintenance has completed successfully.
  • In progress
    April 03, 2025 at 2:20 PM
    In progress
    April 03, 2025 at 2:20 PM
    Maintenance is now in progress
  • Planned
    April 03, 2025 at 2:20 PM
    Planned
    April 03, 2025 at 2:20 PM

    During this maintenance, we expect a downtime of approximately 5-10 minutes for each node. This operation aims to increase the network capacity of these nodes and improve their scalability for the future. During this period, temporary network disconnections may occur.

    The network capacity upgrade will involve enhancing both the hardware and software infrastructure, allowing the nodes to handle higher data traffic volumes and better adapt to future scalability needs. Therefore, while maintenance is in progress, connections may experience brief interruptions.


    Once the intervention is complete, the network should be able to handle more simultaneous requests and provide higher performance, improving the overall reliability of the system in the long term.

NeoProtect Frankfurt PoP down
  • Resolved
    Resolved
    This incident has been resolved.

Apr 2025 to Jun 2025

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