If you notice disconnections or slow performance, please note that we are already working on it. We will update you as soon as the service is fully restored.
Thank you for your patience
Dear customer,
We would like to inform you that tomorrow at 3pm CET we will perform a short scheduled maintenance on one of our storage nodes in order to improve performance and apply several infrastructure enhancements.
The maintenance window is scheduled between 3 PM and 3:30 PM, during which a short service interruption of approximately 5–10 minutes may occur.
This work will help us further optimize the stability and performance of our platform.
We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any questions, our support team remains available as always.
Kind regards,
DeluxHost
At approximately 17:40 today, we will perform extraordinary maintenance activities aimed at increasing infrastructure redundancy, with a focus on network and power systems, in collaboration with the datacenter.
Expected impact: none, maybe.
No downtime or service interruptions are expected.
These activities are part of our ongoing efforts to improve the reliability and resilience of the platform.
Our support team remains available as always for any inquiries.
The datacenter is shipping replacement components, and full hardware replacement is scheduled. We currently expect the node to return to service by Friday.
Customer data is expected to remain intact based on current diagnostics.
If you require temporary capacity in the meantime, please open a support ticket and our team will assist where possible.
We will provide further updates as work progresses.
A single node is still undergoing recovery checks following the power event and is expected to return to full service shortly.
We are closely monitoring the situation.
The disruption was caused by an unexpected power event that occurred during infrastructure work being performed at the datacenter facility, which impacted one of our racks.
Our team immediately coordinated with the datacenter engineers to restore full service as quickly as possible. Systems are currently stable and under close monitoring.
We are working with the datacenter provider on a detailed root cause analysis and will share further updates if needed.
We apologize for the disruption and appreciate your patience.
Following yesterday’s maintenance and the recent migration, we are performing additional network improvement and hardening activities, including targeted work on routers and switches.
During the next few minutes, brief packet loss or minor instability may occur.
Our team is closely monitoring the situation.
If you have any further issues, please don't hesitate to open a ticket.
We have identified an issue affecting parts of our infrastructure and are currently working to resolve it as quickly as possible. At the moment, some nodes are able to start and run VMs correctly, while others are still experiencing problems.
We apologize for not communicating this incident earlier and for the inconvenience caused. Appropriate compensation will be provided once the situation is fully resolved.
We kindly ask customers not to open support tickets regarding this matter and to remain calm. All further updates will be shared through the official status channels.
Thank you for your patience and understanding.
Today we completed the infrastructure migration at our Amsterdam location.
During the operation, a temporary downtime occurred at this location as part of the planned maintenance activities.
While reconnecting the servers to the network, some connectivity issues were encountered. Our team worked promptly to resolve them, and the situation is now stabilized in the vast majority of cases.
Virtual machines are currently starting up progressively. If any service is still unreachable, it is likely still in the boot process.
⚠️ Node Under Investigation
We are currently investigating an issue affecting one or two infrastructure nodes identified during the reactivation phase. The root cause is under analysis, and further updates will be provided as soon as more information becomes available.
Customers with active backup services remain fully protected.
Further updates will follow if necessary.
We would like to inform you that scheduled maintenance will take place tomorrow in order to perform general hardware checks and maintenance on our nodes.
During this activity, some servers may experience brief downtime lasting a few minutes while inspections and adjustments are carried out.
These checks are part of our routine infrastructure maintenance and are intended to ensure continued stability and reliability of the platform.
No action is required from your side. If you have any questions or require assistance, our support team remains available.
Thank you for your understanding and cooperation.
we would like to inform you of a scheduled network maintenance planned for February 5, 2026, between 1:00 a.m. and 2:00 a.m. (CET).
As part of this activity, your IP addresses will be migrated to new routing infrastructure. During the changeover, a short period of packet loss may occur, with an expected impact of no more than two minutes.
Thank you for your cooperation and understanding.
We will continue to monitor the situation in the coming days.