This may result in intermittent connectivity interruptions or brief network instability from time to time while the hardware remains in service.
A replacement of the defective NIC has already been scheduled, and our technical team will perform the intervention as soon as possible to fully restore normal stability.
We are actively monitoring the node to minimize any impact in the meantime and will provide further updates once the replacement has been completed.
Thank you for your understanding.
Our monitoring confirms that network connectivity has remained stable following the datacenter-side recovery, and no further interruptions have been detected.
We have completed our verification and the incident is now considered closed. We will continue to coordinate with the datacenter provider regarding preventive measures to reduce the risk of similar events in the future.
Thank you for your patience and understanding.
The incident originated from issues within the datacenter’s internal network links, which caused uplink interface flaps and a temporary degradation in reachability for part of the hosted infrastructure.
The disruption was automatically resolved once stability was restored on the datacenter side, and all services are currently fully operational.
We are continuing to work with the facility provider for final verification and to prevent similar occurrences in the future.
Hello,
we are currently applying performance and stability improvements to our SSD/NVMe infrastructure.
During these activities, some VPS instances may temporarily become unresponsive.
👉 If your server appears to be stuck or unreachable, please perform a manual reboot from your control panel.
In most cases, a reboot will restore normal operation.
Our team is actively monitoring the situation to ensure maximum service stability.
Thank you for your cooperation.
We fully understand the impact this is having on your services and business.
A compensation plan will be applied automatically once the incident is resolved.
We sincerely apologize for the disruption and will continue to provide regular updates until full recovery.
This issue is outside of our direct control, but we are actively working with the facility engineers, who are already on-site, to restore power and bring all systems back online safely.
At this time, services have been offline for several hours. Recovery is in progress, but full restoration is taking longer than expected due to the nature of the incident.
What we are doing:
* Coordinating directly with the data center emergency response team
* Monitoring hardware integrity during power restoration
* Gradually bringing systems back online to avoid further issues
If you notice disconnections or slow performance, please note that we are already working on it. We will update you as soon as the service is fully restored.
Thank you for your patience
Dear customer,
We would like to inform you that tomorrow at 3pm CET we will perform a short scheduled maintenance on one of our storage nodes in order to improve performance and apply several infrastructure enhancements.
The maintenance window is scheduled between 3 PM and 3:30 PM, during which a short service interruption of approximately 5–10 minutes may occur.
This work will help us further optimize the stability and performance of our platform.
We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any questions, our support team remains available as always.
Kind regards,
DeluxHost
At approximately 17:40 today, we will perform extraordinary maintenance activities aimed at increasing infrastructure redundancy, with a focus on network and power systems, in collaboration with the datacenter.
Expected impact: none, maybe.
No downtime or service interruptions are expected.
These activities are part of our ongoing efforts to improve the reliability and resilience of the platform.
Our support team remains available as always for any inquiries.